Updated on 2026-05-12 NovaDataHub Engineering
Troubleshooting guide

How to Poll Async API Jobs Reliably

Async APIs are useful because they decouple request submission from result completion, but many integrations waste time by polling too aggressively or by treating every non-completed state as a failure. This guide shows how to build calmer, more reliable async job handling.

async job polling202 workflow designbackground jobsstatus handling

Treat submission and completion as separate steps

The submit call and the result call should live in separate parts of your workflow. Once you receive a jobId, move the work into a polling loop or worker instead of pretending the request is still synchronous.

Handle queued and running states explicitly

A good polling client expects multiple intermediate states such as queued or running. Those states are not errors. They are part of the normal lifecycle and should delay the next check rather than trigger alarms.

Use a measured polling cadence

Polling every second forever is rarely necessary. Increase the delay gradually, cap it at a practical maximum, and stop once the workflow moves into a terminal state.

while (status is "queued" or "running")
{
    await Task.Delay(TimeSpan.FromSeconds(delaySeconds), cancellationToken);
    delaySeconds = Math.Min(delaySeconds + 2, 15);
}

Keep timeout behavior separate from failure behavior

A sync timeout or a temporary long-running job should not automatically be classified as a data failure. Some workflows simply need to continue through the async polling endpoint after the initial wait ends.

Record lifecycle timestamps

Store submission time, first poll time, completion time, and any terminal error code. Those lifecycle markers make it much easier to explain slow jobs or find queue bottlenecks later.

FAQ

Guide questions

Should I poll as fast as possible?
Usually no. A calmer polling cadence is easier on both your system and the upstream queue.
Is a timeout the same as a failed job?
Not necessarily. Some timeouts simply mean you should continue through the async status endpoint.
What is the most common polling mistake?
Treating queued or running states like errors instead of normal intermediate states.
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